0203 576 0920

Company address: 31 Lock Road, Richmond TW10 7LQ

Solar installations

Privacy Policy

Introduction

Pace Solar Ltd (“Pace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the Personal Data it collects. The purpose of this Privacy Policy is to inform you of how we use your data, and protect your privacy.

Who does the Privacy Policy apply to?

This Privacy Policy applies to all Customers of, and Visitors to, or users of any services provided by Pace.

What Personal Data do we collect?

For Visitors
Pace collects and uses Personal Data and Usage Data to:

  • Improve the content of its website
  • Measure interest in its website and services

The legal basis for collecting and processing this data is legitimate interest.

For Customers
Pace collects and uses Personal Data to:

  • Provide you with quotations
  • Perform a contract with you
  • Process your orders
  • Process your service requests
  • Deliver and maintain our products and services
  • Process payments
  • Communicate with you about matters relating to your orders, account or service requests
  • Inform you about our products and services

The legal basis for collecting and processing this data is to perform contracts and legitimate interest.

For Partners & Third Party Service Providers
Pace collects and uses Personal Data to:

  • Perform a contract with you
  • Submit orders to you
  • Submit service requests to you
  • Process payments
  • Communicate with you about matters relating to our orders, account or service requests

The legal basis for collecting and processing this data is to perform contracts and legitimate interest.

Retention of Personal Data

Pace will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

What does Pace disclose or share with other Third Parties?

Pace may disclose or share the information it collects to third parties, where the information is provided to enable the third party to provide services to Pace, provided that the third party has at least the same level of privacy protection described in this Privacy Policy. Third parties are permitted to use the information only for the purpose of providing services to Pace.

Security of your Personal Data

Pace intends to protect and secure your Personal Data in accordance with this Privacy Policy, and implements physical and technical measures designed to protect your Personal Data from unauthorised access or use. These include password and/or cryptographic key based authentication controls on servers, browser-based secure sockets layer encryption, and other access control measures to secure your personal data and prevent unauthorised access. However, no method of electronic storage is 100% secure, and use all acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

For Customers
Pace shall in respect of all Personal Data:

  • take reasonable and appropriate procedural, technical and organisational measures to prevent unlawful disclosure, unauthorised processing of or accidental loss or damage to Personal Data
  • notify You, the Customer, upon the occurrence of any incident which results in, or is likely to result in, a breach by Pace of its obligations under the Data Protection Laws, including any loss, theft, deletion, disclosure or corruption of Personal Data and/or any unauthorised use or access to Personal Data (a Security Incident)
  • provide all cooperation and information reasonably requested by You, the Customer, in respect of a Security Incident

Access to Personal Data

You may request updates to your information at any time, and may request deletion of your personal information from Pace’s servers and storage.

Your rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Pace aims to take all reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following data protection rights:

  • To know what personal data we hold about you, and ensure it is correct and up to date
  • To request a copy of your personal data, or ask us to restrict processing of your personal data or to delete it

You can exercise these rights at any time by sending an email to hello@pacesolar.uk

Definitions

“Personal Data”
means any information that can be used to directly or indirectly identify you, such as your name, email, address, telephone number, support queries etc

“Privacy Policy”
means this Privacy notice

“Data Protection Laws”
shall have the meaning given to it under the Data Protection Act 2018.

“Visitor”
means any individual or entity that accesses or uses any product, service or resource, but is not a Customer

Changes

We may update or amend this Privacy notice at any time. Where a change is significant, Customers may be contacted and advised, at Pace’s discretion.

Last updated: 10 July 2023